Terms of sale.

RS Living is the store of Raheem & Son, a handmade rug house founded in 1927 in Bhadohi, India. You can reach us at living@raheemandson.com.

RS Living, a trade name of Raheem and Son (Shah Mohammad), Chauri Road, Bazar Sardar Khan, Bhadohi 221401, India.

You order by completing checkout. We confirm your order by email, and the contract starts when we send that confirmation.

Every piece is made to order. We start production after your order is confirmed, and production time is an estimate that depends on the piece. Hand-knotted rugs take about 90 days, Oushak and handloom rugs about 60 days, hand-tufted rugs about 50 days and poufs about 45 days; other pieces are usually a few weeks. For international orders, timelines are subject to change; we will email the confirmed delivery time and tracking details. Delivery time depends on the piece and the destination; our shipping page explains more. See also how made to order works.

Rugs come in nine standard sizes, from 2 x 3 ft to 12 x 15 ft, and most designs can be made to a custom size. A custom size can be 2 to 15 ft on each side and 6 to 180 square feet in area, and is priced by the square foot on the product page. Outside those limits, please contact us.

If you order a rug for delivery to the UK, the EU or the EEA, it is made to the exact custom size you enter, and only custom sizes are offered there.

All prices are in Indian rupees (INR). If you view prices in another currency, they are approximate conversions only. You are always charged in INR, and your bank may apply its own exchange rate and fees.

Prices shown are before GST. For deliveries in India, GST at the rate that applies to each piece is added at checkout and shown as a separate line before you pay. Orders delivered outside India carry no GST.

Shipping is free worldwide. For deliveries outside India, import duties and taxes, if any, are paid by you to the carrier or customs on delivery. We do not collect, charge or refund them. See shipping and duty.

Payment is taken through Razorpay, a payment provider. Your card details go to Razorpay, not to us, and we do not store them.

We ship worldwide with international couriers and freight partners and email you tracking when your order ships. Delivery dates are estimates. If your order has not arrived by the date we gave you, tell us at living@raheemandson.com.

Risk in the goods passes to you when they are delivered to you. Ownership passes to you when we have been paid in full.

Write to us as early as you can and we will tell you honestly where your piece has reached. Once production has started on a made-to-order piece, we cannot accept a change-of-mind return outside the circumstances below, but nothing here affects your statutory rights, including for faulty goods.

In the UK, the EU and the EEA:

Rugs delivered to the UK, the EU and the EEA are made to the exact width and length you enter, so each one is made to your specification. Because of that, the statutory 14-day right to cancel does not apply to them once your order is accepted. This does not affect your other statutory rights, including those for faulty goods.

Furniture is not available for delivery to the UK and EU. Cushion covers, poufs, baskets and wall hangings are standard made-to-order pieces. If you are a consumer in the UK or EU, you may cancel an order for them within 14 days of receiving them, without giving a reason, under UK and EU law.

To cancel, use Withdraw from this contract, or email living@raheemandson.comwith a clear statement that you want to cancel and your order number. You can also use this model form: “To RS Living (living@raheemandson.com): I give notice that I withdraw from my contract for the following goods: [items]. Ordered on [date] / received on [date]. Name and address: [..]. Date: [..].” We will confirm receipt by email with the date and time.

We refund the price you paid for the items, to the payment method you used, within 14 days of the day we receive your withdrawal. We may wait until we have received the items back, or you have sent proof that you have sent them back, before refunding. Please send the items back without undue delay and within 14 days of telling us. You pay the direct cost of returning the goods. Please take reasonable care of the items while they are with you. Delivery is free, so there is no delivery charge to refund. We refund what we charged. Import duties and taxes are paid by you to the carrier or customs on delivery, not to us, and are not refunded by us.

Every piece must be of satisfactory quality, as described and fit for purpose, and your legal rights are set out on our faults and your rights page. Nothing in these terms limits them.

For rugs, if you tell us of a fault within 3 days of delivery, we collect the rug from you, repair it and send it back, and we pay the courier both ways. This is an additional service and does not reduce your legal rights.

Some images are digitally rendered from our designs and reference photographs. Every piece is made to order, so colour, texture and scale may vary slightly from what you see. Styled room scenes are created digitally to show how our products look together, and only the clickable products are for sale.

Slight variation is not a fault, and we will not rely on it to excuse a defect or a piece that differs materially from its description.

All designs, images and content on this store are owned by us. You may not copy or reuse them without our written permission.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law. Otherwise we are responsible for foreseeable losses caused by our breach. We are not liable for business losses, because we sell to consumers.

Email living@raheemandson.com. We will reply promptly and try to put things right.

Grievance Officer, RS Living: write to living@raheemandson.comwith “Grievance” in the subject. We acknowledge within 48 hours and aim to resolve within one month.

These terms are governed by the laws of India. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you may bring proceedings in the courts there.

We may update these terms for future orders. The date at the top shows when they last changed. The terms that apply to your order are those in force when you placed it.