The RS Living circle
Privileges for our clients.
List prices are fixed. Registered clients are extended a small courtesy, quietly, where a piece allows it.
How a privilege works
Register once and we send you a single code. Enter it in your bag, and the privilege that applies is shown there as a line, before GST, with the reason beside it. Nothing is added or applied without being shown to you first.
The welcome privilege is for your first order only. The other privileges below are not limited to a first order. One privilege applies to an order. It is never combined with another, and it never changes the price on a product page.
The privileges
Welcome privilege
Extended once, on your first order with us only. It does not apply to a second order.
Compose the room
Extended further when your bag holds pieces from different categories, such as a rug, seating, a table and something soft.
Pairs
For two or four of the same chair, stool, side table or nightstand.
Patron tiers
Larger orders are extended a small courtesy in fixed steps of order value, before GST.
Anchor the room
A rug and a piece of furniture in one order.
Each piece has its own limit. Some carry a smaller privilege or none; candles are not part of any privilege. The bag always shows what applies to your pieces.
Terms
- A code is issued to one email address, for one order, and expires 14 days after it is issued.
- There is one active code per email address. Registration is limited to prevent misuse.
- The privilege is worked out on our server from the current prices and your current bag, every time.
- It is taken before GST, so GST is charged on the lower amount. The charge is always in rupees.
- It is never combined with another privilege.
- It does not affect your statutory rights. See faults and your rights and the terms of sale.
- We may change or withdraw privileges for future orders. A code already issued is honoured until it expires.
Store credit
Separately from privileges, a registered client who orders while signed in can earn a little credit after some orders, to use on a later order. It is added once an order is paid, lasts 30 days, can be gifted to someone you choose, and has no cash value. One benefit applies to an order: credit or a privilege, whichever gives you more.
- Store credit is a small thank-you from RS Living. It is earned automatically on some qualifying orders placed while signed in to your account. An order qualifies when it has been paid and its total before GST, not counting candles, is INR 10,000 or more, and it has not been cancelled or refunded.
- Your qualifying orders are counted in turn. Some earn credit and some do not, in a repeating pattern, and there is a limit on what one order can earn. Amounts are rounded down to a round figure, and no credit is issued below a small minimum. Your account shows what each order earned and what your next qualifying order can earn.
- Credit is added only after the order is paid and confirmed. Candles are not counted towards the order total used for earning, and candles earn no credit.
- Credit lasts 30 days from the day it is issued. The expiry date of each amount is shown in your account and in the email we send you. Expired credit cannot be restored.
- Credit can be used on an order whose total before GST (not counting candles) is INR 20,000 or more. It can be applied to furniture, poufs, cushions, baskets and wall hangings. It cannot be applied to candles or to rugs.
- Only a limited share of the value of the eligible pieces can be paid with credit, and each piece has its own limit. Your bag and checkout show exactly how much applies, and why if it is less than your balance. Credit appears as a line, "Credit", before GST is added.
- One benefit applies to an order: your credit or a privilege, whichever gives you more. They are never combined.
- Credit has no cash value. It cannot be exchanged for money, is not refundable as money, and cannot be sold or transferred, except by a gift as described below.
- You may gift part or all of credit you have earned, and which has not expired, to another person by email. Gifts are for other people. The person receiving it claims it once, in their own account, signed in with the email address it was sent to. A gift keeps the original expiry date of the credit, cannot be gifted again, has no cash value, and follows the same rules for use. If a gift is not claimed you may take it back before the expiry date; if it is not claimed by then it lapses.
- If an order is cancelled or refunded, credit used on that order returns to your balance with its original expiry date (or for 7 days, if that date has passed). Credit that the order earned is withdrawn, so far as it has not been used or gifted on.
- We may change or stop the scheme, including the amounts, the minimum orders and the expiry period, for credit not yet issued. Credit already issued is honoured until its expiry date.
- Reminder emails before your credit ends are sent only if you choose to receive them. You can stop them at any time with the link in each email, or in your account. Emails about your orders and gifts are not affected.
- See also our privileges and returns pages. Credit does not affect your statutory rights.
Join the RS Living circle
Questions
What is store credit?
A small thank-you that RS Living adds to your account after some qualifying orders. It can be used on a later order on eligible pieces. It has no cash value and lasts 30 days.
Which orders earn credit?
Paid orders placed while signed in, with a total before GST of INR 10,000 or more (candles are not counted). Not every qualifying order earns credit; your account shows what your next one can earn.
When is credit added?
Once the order is paid and confirmed, and we email you. If the order is later cancelled or refunded, the credit it earned is withdrawn.
What can I use it on?
Furniture, poufs, cushions, baskets and wall hangings, in an order of INR 20,000 or more before GST. Not candles and not rugs. Checkout shows how much applies.
Can I use credit and a privilege together?
No. One benefit applies to an order: whichever gives you more.
Can I gift my credit?
Yes, credit you have earned and which has not expired, to another person by email. They claim it in their own account. It keeps the original expiry date and cannot be gifted again.
Will you remind me before it ends?
Only if you choose to. There is an unticked box at checkout and in your account, and every reminder has an unsubscribe link.
Are the list prices on the site fixed?
Yes. List prices are fixed and are never shown as reduced or crossed out. A privilege is extended to a registered client at the bag and at checkout, and is shown there as its own line.
How do I receive a privilege?
Register for the RS Living circle with your name and email. We email one privilege code, issued to that email address for a single order and valid for 14 days.
Can privileges be combined?
No. One privilege applies to an order: the most generous one the bag qualifies for. The bag shows which one applies and why.
Does a privilege apply to every piece?
Not always. Each piece has its own limit, set so that the maker is always fairly paid. Some pieces carry a smaller privilege or none (candles carry none), and the bag shows exactly what applies before you pay.
How does GST work with a privilege?
For deliveries in India the privilege is taken from the price before GST is calculated, so GST is charged on the lower amount. Outside India no GST is charged, and import duties and taxes, if any, are paid by you to the carrier on delivery.
What happens if I change my bag after I have a code?
The privilege is worked out again each time. Removing a piece can change it or end it. It never exceeds the limit for a piece.
When does a code expire or get used?
A code expires 14 days after it is issued. It is used when your payment succeeds, and is released if the payment does not complete. A used code cannot be used again.
I see prices in another currency. What is charged?
Prices in other currencies are approximate. The charge is always in Indian rupees, and the privilege is taken in rupees as well.
Does a privilege affect my right to return or cancel?
No. Your statutory rights are unchanged. If you cancel or return an order that carried a privilege, any refund is of the amount you paid. See Faults and your rights and our Terms of sale.
What do you do with my details?
We use your name and email to issue and honour the code, and your phone number only if you give it. Emails about new pieces and private showings are sent only if you tick that separate box, and you can leave at any time. See the privacy policy.