Shipping and duty
Delivering to the European Union and EEA.
Free shipping to the European Union and EEA, with any import duties and taxes paid by you to the carrier on delivery.
Do you ship to EU?
Yes. Shipping to the European Union and EEA is free. Rugs are sold in custom size only, and furniture is not yet available for delivery there (see below).
Every piece is made to order. Estimated production time: hand-knotted about 90 days, Oushak and handloom about 60 days, hand-tufted about 50 days, poufs about 45 days; other pieces usually a few weeks; for international orders timelines are subject to change, and we confirm the delivery time and tracking details by email.
Customs duty and import taxes
For delivery outside India, import duties and taxes, if any, are paid by you to the carrier or customs on delivery. We do not collect, charge or refund them. If you cancel or withdraw, we refund what we charged.
We do not publish duty rates on this page. The amount depends on the goods and your country, and your carrier or customs authority can tell you. See shipping and duty for how customs is handled.
Prices and currency
Prices are set and charged in Indian rupees (INR). You can choose to view approximate prices in euros (EUR); the amount charged is always the rupee price, and your bank may apply its own exchange rate and fees.
What you can order for delivery to the EU and EEA
Your statutory rights for faulty goods are unaffected. See faults and your rights and withdraw from a contract.
| Category | Available | Cancellation |
|---|---|---|
| Rugs | Custom size only, made to the exact width and length you enter | Made to your specification, so the 14-day right to cancel does not apply once the order is accepted |
| Cushion covers, poufs, baskets, wall hangings | Yes, standard made-to-order pieces | You may cancel within 14 days of receiving them. You pay the return postage. We refund the price of the items; import duties and taxes are paid to the carrier, not to us, so we do not refund them |
| Furniture | Not yet available for delivery | Not applicable |
Questions
Is shipping to EU free?
Yes. Shipping is free to the European Union and EEA on every piece we can deliver there.
Do I pay customs duty on delivery in EU?
Possibly. Import duties and taxes, if any, are paid by you to the carrier on delivery. We do not collect or refund them. If you cancel or withdraw, we refund what we charged.
How long does delivery to EU take?
Every piece is made to order; estimated production time: hand-knotted about 90 days, Oushak and handloom about 60 days, hand-tufted about 50 days, poufs about 45 days; other pieces usually a few weeks. International timelines are subject to change, and we confirm the delivery time and tracking by email.
What currency am I charged in?
Indian rupees (INR). Any other currency shown is an approximate conversion for reference.
Can I order a standard-size rug for delivery to EU?
No. Rugs for the UK, EU and EEA are made to the exact width and length you enter in the custom-size calculator on the product page.