Buyer guide · Reorders
Repeat orders and reorders for rug brands
To reorder, send your earlier order reference, the design, size and fibre, and the new quantity. Production is checked against the sample you approved, the minimum order is still 1 piece, and bulk production takes 8 to 16 weeks, with reorder timing and price confirmed on your quote.
Last updated: 30 October 2026
Terms at a glance
Ordering terms
- Minimum order
- 1 piece
- Sampling cost
- Credited against your order
- Sampling
- 5 to 20 days
- Bulk production
- 8 to 16 weeks
- NDA
- Signed as standard before designs are shared
- Label, barcode, packaging
- Your own, on request
- Payment terms
- 50% advance, 50% before dispatch
How a reorder works
- Send your earlier order reference, design name, size and fibre, with the quantity you now need.
- Say whether anything changes: colour, size, label or packaging.
- We confirm the specification against the sample you approved, which is the reference for production and final inspection. We keep approved samples and shade cards for repeat orders.
- You issue a purchase order and we confirm it. Timing and price are confirmed on your quote.
Keeping colour and quality consistent
The approved sample is the reference for bulk production, and finished pieces are checked against it. We keep approved samples and shade cards in our shade archive for repeat orders. If you want a colour tweak on a reorder, ask for a new sample first. Details of the checks are on rug specifications.
Planning stock
- Bulk production takes 8 to 16 weeks from sample approval, so reorder before your stock runs low. Reorder timing is confirmed on your quote.
- The minimum order is 1 piece, so small top-ups of a best seller are possible.
- Combine reorders with new designs, using the order timeline to plan each stage.
What to keep on your side
Keep your approved sample reference, your specification sheet, label artwork and barcode numbers, so each reorder starts from the same brief. See rug labels, barcodes and packaging and how bulk rug pricing works.
Send your reorder details
Send your design, size and estimated quantity. We reply within two business days, usually within one. Minimum order: 1 piece. Sampling cost is credited against your order. Payment: 50% advance, 50% before dispatch.
Buyer questions
Repeat orders: your questions
Can I reorder a design I have already bought?
Yes. Send your earlier order reference and the quantity you need, and we quote the repeat.
Is there a minimum order for a reorder?
The minimum order is 1 piece.
Will the colour match my first order?
Production is checked against the sample you approved, and we keep approved samples and shade cards for repeat orders. For a colour change, ask for a new sample first.
How long does a reorder take?
Bulk production takes 8 to 16 weeks from sample approval. The timing for your reorder is confirmed on your quote.
Do I need a new sample for a reorder?
Not if nothing changes. If you change colour, size or construction, a new sample is advised.
Can I add my label on a reorder?
Yes. Your own label, barcode or QR sticker and packaging are available on request.
Is my design kept confidential?
Yes. An NDA is signed as standard before designs are shared.
How do I price a reorder?
Each reorder is quoted to the specification and quantity you give us. We do not publish rates.