Buyer guide · Artwork
Sending artwork for custom rugs: what to send us
Send a drawing, CAD file, reference image, colour reference or physical sample. We sign an NDA first, at no cost. A rough brief is enough to start, and a sample or strike-off follows in 5 to 20 days.
Last updated: 30 October 2026
Artwork submission at a glance
- Accepted
- Drawings, CAD files, reference images, colour references, physical samples
- Before you share
- NDA signed as standard, at no cost
- Rough brief
- Enough to start
- Next step
- Sample or strike-off in 5 to 20 days
Terms at a glance
- Minimum order
- 1 piece
- Sampling cost
- Credited against your order
- Sampling
- 5 to 20 days
- Bulk production
- 8 to 16 weeks
- NDA
- Signed as standard before designs are shared
- Label, barcode, packaging
- Your own, on request
- Payment terms
- 50% advance, 50% before dispatch
Step one: the NDA, before the artwork
We sign a non-disclosure agreement as standard before you share designs. Ask for it in your first message, then send the files. Details are on NDA and design protection.
What to send
- The design: a drawing, CAD file, reference image or physical sample.
- Colours: a swatch, photograph or physical reference. See lab dip and colour matching.
- Construction: hand-knotted, hand-tufted, handloom, flatweave or another, or the look you want and we advise.
- Materials: wool, silk, viscose, bamboo silk, cotton, jute or another fibre we make in.
- Size, shape and pile preference.
- Estimated quantity and target market. The minimum order is 1 piece.
File formats
We accept industry-standard artwork and CAD formats, such as AI, PDF, PSD, TIFF, JPG, PNG, DWG and DXF, and physical samples or colour references. Send what you have. A clear image of the design with colours marked is better than waiting for a perfect file.
What happens after you send it
We confirm what we can produce and the sampling lead time, then make a sample or strike-off to your specification. The full path is on CAD to strike-off and the sampling process. If you are building a label, see how to start a rug brand.
Send your artwork and brief
Send your design, size and estimated quantity. We reply within two business days, usually within one. Minimum order: 1 piece. Sampling cost is credited against your order. Payment: 50% advance, 50% before dispatch.
Buyer questions
Sending artwork: your questions
What files can I send for a custom rug?
We accept industry-standard artwork and CAD formats, such as AI, PDF, PSD, TIFF, JPG, PNG, DWG and DXF, and physical samples or colour references. If you only have a rough idea, that is enough to start.
Do I need a CAD file?
No. A drawing, a photograph or a physical sample also works, and we can advise on turning it into a production design.
Will you sign an NDA before I send my designs?
Yes. We sign a non-disclosure agreement as standard, at no cost, before designs are shared.
What if my artwork is low resolution?
Send it anyway with notes on colours and scale. We tell you what else we need.
How should I show the colours?
A physical swatch is the most reliable. A photograph works but screens change colour, so mark the colours that matter most.
How long until I see a sample?
Sampling typically takes 5 to 20 days. We confirm the lead time when we receive your brief.
Does the sample cost extra?
Samples carry a cost, quoted for your brief, and it is credited against your order.
Can I send a physical rug as the reference?
Yes. A physical sample is one of the accepted references.