How to Order
From enquiry to worldwide delivery.
A clear six-step process for placing a bulk handmade rug order with Raheem and Son. Sampling, production, quality control and container shipping, all coordinated from one point of contact.
Last updated: 30 October 2026
The order process
Six steps, beginning to end.
Every order follows the same structure. No step is skipped. Each stage is confirmed with you before the next begins.
Enquiry
Share your brief: designs, constructions, materials, sizes and estimated quantities. You can send drawings, CAD files, colour references, physical samples or a product specification. The more detail you provide at this stage, the faster we can give you an accurate response.
We respond within two business days, usually within one, to acknowledge your enquiry and confirm whether we can fulfil your requirements.
Sampling and strike-off
We produce a sample or strike-off to your approved design and specification. Sampling typically takes 5 to 20 days depending on construction complexity, the number of colours and current studio capacity.
Samples are reviewed together before any production commitment is made. Revisions can be addressed at this stage.
Confirm and purchase order
Once the sample is approved, you issue a purchase order confirming the product specification, quantities, sizes, packing requirements and preferred Incoterm. Production does not begin until the PO is received and confirmed on our side.
All production parameters, including packing spec, labelling, documentation and quality requirements, are locked in at this stage.
Production
Bulk production begins across our 1,400+ loom network in the Bhadohi to Mirzapur carpet belt. Lead times for bulk orders run 8 to 16 weeks and vary depending on order size, construction and current production load.
We provide production status updates on request throughout this phase.
Quality control and finishing
Each piece is inspected at multiple stages: in-process at the loom, post-wash and at final finishing. Dimension, colour, pile height and surface quality are all verified against the approved sample before packing.
Order-specific quality requirements confirmed during the PO stage are applied throughout. Pieces that do not meet specification are corrected or replaced before dispatch.
Packing and container shipping
Rugs are rolled, poly-wrapped and palletised to the confirmed packing specification. Full export documentation is prepared, including commercial invoice, packing list, Certificate of Origin.
Shipments are dispatched via the port and under the Incoterm agreed at the time of order. Phased shipments are possible on wholesale orders. We serve more than 130 countries worldwide.
Key timelines
Within 2 business days, usually 1
Response to enquiry
5 to 20 days
Sampling lead time
8 to 16 weeks
Bulk production
130 plus countries
Export destinations
Terms at a glance
- Minimum order
- 1 piece
- Sampling cost
- Credited against your order
- Sampling
- 5 to 20 days
- Bulk production
- 8 to 16 weeks
- NDA
- Signed as standard before designs are shared
- Label, barcode, packaging
- Your own, on request
- Payment terms
- 50% advance, 50% before dispatch
Ordering questions
Process, sampling and lead times
What information do I need to start an enquiry?
As much or as little as you have. A rough description of what you need, the quantities and your target market is enough to start a conversation. Designs, CAD files, colour references and physical samples can all be shared during the enquiry stage. We will guide you through what else is needed.
How long does sampling take?
Sampling and strike-off typically take 5 to 20 days. The exact time depends on the construction, the number of colours and current studio capacity. We confirm the sampling lead time at the start of the process.
What is the minimum order quantity?
Minimum order: 1 piece. Sampling cost is credited against your order. A single piece can be made for sampling or to start a collection. For your own label, see private label rugs.
What is the production lead time?
Bulk production lead times run 8 to 16 weeks and depend on order size, construction complexity and current production load. Lead times are confirmed at the time of order.
Which Incoterms are available for shipping?
We work to all major Incoterms 2020, including EXW, FOB, CFR, CIF, CPT, CIP, DAP and DDP, arranged as per your requirement. The applicable term is agreed at the time the purchase order is confirmed.
Can I visit the factory or attend a production inspection?
Yes. A buyer or the buyer's inspector is welcome to attend inspection and visit the factory; please arrange visits in advance via sales@raheemandson.com.
Ready to start your order?
Share your requirements, designs and target quantities. We will respond within two business days, usually within one, with confirmation and next steps.
Launching your own label? See private label rugs, from one piece and the rug specifications reference. Terms and timings: rug trade glossary and minimums, samples and lead times compared. Planning a programme? See production capacity and lead time planning, and for checking quotes, how to read a rug quote.